Refund Policy & Satisfaction Guarantee
Last Updated: July 8, 2026
30-Day Satisfaction Guarantee
At BioCore Labs, we want you to shop with complete confidence. If you are not satisfied with your purchase of Digestive Enzyme Pro Blend, please contact us within 30 days of your order’s delivery date. Our team will review your request in accordance with the terms outlined in this policy to determine the most appropriate resolution.
This is a 30-Day Satisfaction Guarantee subject to the terms and conditions described in this policy. By placing an order on our website, you agree to the terms set forth below.
What This Guarantee Covers
- Orders placed directly through getmesupplement.com.
- The actual purchase price paid for the product after any discounts, promotions, or coupon codes have been applied.
What This Guarantee Does Not Cover
- Return shipping costs.
- Orders purchased through third parties, marketplaces, or resellers.
- Requests submitted more than 30 days after the confirmed delivery date.
- Purchases made for resale or commercial distribution.
Satisfaction Guarantee Terms
1. 30-Day Eligibility Period
Requests must be submitted within 30 days of the delivery date recorded by the shipping carrier.
2. Product Use
To qualify for this guarantee, the product must have been used according to the instructions provided on the product label for at least 21 consecutive days. You must confirm this in writing when submitting your request.
3. Prior Authorization Required
Before returning any product, you must contact us at info@getmesupplement.com and provide your order number.
Our team will review your request and, if applicable, provide you with a Return Authorization along with return instructions and the appropriate return address.
Returns sent without prior authorization will not be accepted.
4. Returning the Product
Products must be returned only to the address provided by BioCore Labs.
If your order contained a single bottle, you may return the bottle you used to try the product, even if it is empty or partially used.
If your order included multiple bottles, all bottles from the order must be returned. Only one bottle may have been opened for evaluation. Any remaining bottles must be unopened, sealed, and returned with their original labels intact and legible.
Customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service, as BioCore Labs is not responsible for returns that are lost, damaged during transit, or shipped to an address other than the one provided in your Return Authorization.
5. Multi-Bottle Orders
For orders containing two or more bottles, only one bottle may be opened for evaluation.
If more than one bottle has been opened, the request may not qualify under this Satisfaction Guarantee.
6. One Guarantee Per Customer
This Satisfaction Guarantee may be used only once per individual, household, shipping address, email address, phone number, or payment method.
BioCore Labs reserves the right to deny requests when multiple claims are reasonably associated with the same purchaser.
7. All Requests Are Subject to Review and Approval
Each request is reviewed individually.
Once your returned product has been received and inspected, you will be notified by email of the outcome of your request.
If your return satisfies all conditions of this policy and is approved by BioCore Labs, your refund will be issued to your original method of payment within approximately 5 to 10 business days.
The time required for the refund to appear in your account depends on your financial institution.
8. Refund Amount
Refunds are limited to the actual purchase price paid for the product.
Original shipping charges and return shipping costs are non-refundable.
If your order qualified for free shipping, BioCore Labs may deduct the actual shipping cost originally paid by the company from the refund amount where permitted by applicable law.
9. Verification of Your Request
Before approving a return, we may request photographs of the product, lot number, safety seal, packaging received, or any other information reasonably necessary to verify your request.
10. Fraud Prevention
BioCore Labs reserves the right to deny requests when there are reasonable indications of:
- False or misleading information.
- Fraud.
- Repeated return claims.
- Product tampering.
- Packaging alteration.
- Resale activity.
11. Interpretation of This Policy
BioCore Labs will administer this policy in good faith, with the goal of providing a fair Satisfaction Guarantee to customers while protecting the company from fraud and abuse.
How to Request a Return
- Contact us at info@getmesupplement.com within 30 days of your order’s delivery.
- Include your order number.
- Provide the email address used when placing your order.
- Briefly describe your experience with the product.
- Confirm that you used the product according to the label instructions for at least 21 days.
- Submit any photographs requested by our customer support team.
- Wait for your Return Authorization before shipping any product.
- Ship your return using a trackable shipping service and provide us with the tracking number.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but it has not yet appeared in your account, we recommend first contacting your bank or credit card issuer.
If you still need assistance after doing so, please contact us and we will be happy to investigate the status of your refund.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, with a broken safety seal, or you receive the wrong product, please contact us within 7 days of delivery and include photographs of both the package and the product.
After reviewing your claim, we may offer either a replacement product or a full refund, including any applicable shipping charges.
Order Cancellations
Orders are processed quickly to ensure prompt delivery.
If you wish to cancel an order, please contact us as soon as possible.
If your order has already been processed or shipped, it cannot be canceled, and any request will be evaluated under this Refund Policy.
Chargebacks
If you experience any issues with your order, we encourage you to contact our Customer Support team first so we can attempt to resolve the matter.
If a chargeback is initiated through your financial institution, evaluation of your Satisfaction Guarantee request will be suspended until the chargeback process has been completed.
Force Majeure
BioCore Labs shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to natural disasters, shipping disruptions, labor disputes, governmental actions, or other force majeure events.
In such cases, the timeframes outlined in this policy may be reasonably extended.
Contact Information
BioCore Labs
A brand of JCM Agency LLC
Email: info@getmesupplement.com
Mailing and Return Address:
15684 NW 91st Ct
Miami Lakes, FL 33018
United States
Business Hours: Monday through Friday.
Last Updated: July 8, 2026.
BioCore Labs reserves the right to modify this policy at any time. The version published on our website at the time of purchase will govern your order.
These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure, or prevent any disease.